Hot Springs Village Public Services Department

If an owner of a new home wishes to start a new water service, a copy of a notarized deed is required before water service is established. The owner must be present at the home at the time the water service is turned on.

The owner is responsible for delivering the notarized deed to the Water Billing and Collections office in person or by email atctaylor@hsvpoa.org.

Collecting Deposits:
Water Security Deposits are required on all Primary Residence Accounts. The Water Security Deposit can be viewed on the Rate Fee Schedule for the primary residence. The Water Security Deposit will be included on the first water bill following the purchase of a home. Water Security Deposits may be collected at the time of closing, when application is made or after the Water Account is transferred.

Delinquent Water Security Deposits:
Due dates for the Water Security Deposit will coincide with the due date of the statement on which the deposit is reflected. If payment is not made by the stated due date, it will result in disconnection of service.

Refunding Deposits:
Water Security Deposits are refunded when a home is sold.

Utility Service for New Construction:
There are fees that must be paid for each new utility service provided by the Permitting and Inspections Division. Click here to view the fee schedule.

Utility services are billed bi-monthly. Click here for water and wastewater utility rates.

To disconnect or reconnect an existing water service, please use our online form or contact the Public Services office at 501-922-5524.

Accounts with unpaid balances are subject to disconnection. An additional fee will be charged when the Disconnect Service Order is issued.

The account must be paid in full, including the past due balance and any applicable fees, at the Billing Office, in order to re-establish water service.

Members may choose to register for the automatic draft program. By signing up for this service, your water payment will be withdrawn from your checking or saving account on the due date.

Members can receive the bill electronically by enrolling in Member Portal.

• Pay in person at the Hot Springs Village Main Administration Office located at 895 Desoto Blvd. with cash, check, or credit card.
• Pay online through your bank.
• Remit payment to 895 DeSoto Blvd, Hot Springs Village AR 71909 (Please include payment stub with your payment, to ensure payments are credited properly)
• Place payment in the drop box located in front of the Hot Springs Village Main Administration Office or at the Public Safety Office locate at 115 Calella Road, HSV.
• Members may choose to register for the automatic draft program
• Call the Billing Office by phone with Debit or Credit card with an additional fee of $8.00 by calling 501-922-5556 ext., 2116 or 2106

If you are concerned there may be a billing error, please contact the Billing office at 501-922-5556 ext., 2116 or 2106.

When possible, as a courtesy, Hot Springs Village Public Services Department will notify customers when the water meter reading that serves their home or business indicates a water leak.

This simply means that an extended continuous flow of water was detected during the meter reading cycle. The notification is accomplished by a hanging tag left on the front door of the residence or business.

Water leaks can be difficult to find because, depending where the leak is located, they may never show themselves. The rocky and hilly terrain in Hot Springs Village is great for absorbing water leaks, never allowing them to surface. Broken pipes, leaking toilets, and malfunctioning irrigation systems are all common places where leaks are found.

A small 1 gallon per minute water leak can cause a customer to have an additional 43,000 gallons of usage on their water bill in one month. Any leak located on the home owner’s private property located between the water meter and the home is the responsibility of the owner to repair in a timely manner.

The Hot Springs Village Public Services Department will not be liable for any loss, damage or injury whatsoever caused by leakage, escape, or loss of water after the water has passed through the meter, nor for defects in the customer’s piping.

All pipes and fixtures on the customer’s side of the meter shall be kept in good repair and free from leaks at the expense of the customer.

Under certain conditions, the Utility Billing Office, may adjust the water charges in the event of a leak in the service line and/or irrigation line between the meter connection and the structure/home which results in excessive water loss. The Public Utility Department assumes no liability to the Customer for any collateral damage or loss. The conditions for an adjustment of charges on a house meter to be considered are as follows:

• There must be evidence of a leak on the customer side of the meter, excluding water using devices connected to and extending outside the structure (i.e. hose bib, soaker hose etc.)
• A copy of an itemized invoice from a plumbing company that repaired the leak stating the date(s) of repair and clearly stating the location of the leak must be presented to the staff at the Utility Billing office.
• For a leak repaired by the customer, a letter from the customer stating the date the leak was first detected should be provided. The date(s) of repair and clearly stating the location of the leak along with an invoice for parts used in the repair must be presented to the staff of the Water Billing office.

What is backflow prevention? Backflow is simply the undesirable reversal of flow in a potable water distribution system as a result of a cross-connection. If a cross-connection exists within the customer’s plumbing system, it is possible for water from within that system to backflow or re-enter the public water system.

All commercial and all residential customers using potable water for their irrigation systems are required to have a backflow prevention device installed on their water service. The need for and the type of backflow prevention device depends on the hazard level and will be determined by a licensed technician.

It is required by Hot Springs Village Services Utility Department and the Arkansas Department of Health that backflow prevention devices are tested by a certified RPZ Technician on an annual basis. Copies of this test should be sent to the Public Utility Department in person, mail, or email at bcameron@hsvpoa.org.

If you have any questions, please contact the Public Services Department staff at 501-922-5524.

For a list of individuals that are certified by the Arkansas Department of Health to test and repair backflow preventers, click here.

Download RPZ Requirements

Every year, the Hot Springs Village Public Services Department publishes a consumer confidence report. This report is compiled from the Arkansas Department of Health’s official records, based on the department’s routine water sampling and testing results. State and federal rules require us to take 16 bacteriological water samples to be collected and tested monthly by the Arkansas Department of Health’s Public Health Laboratory in Little Rock. The samples are collected from established sampling points throughout the entire water distribution system. Each year, this report is distributed via the Postal Service.

To view the 2022 Consumer Confidence Report, CLICK HERE. Previous years’ Consumer Confidence Reports are available upon request.

To view the 2018 Source Water Vulnerability Assessment from Arkansas Department of Health for Hot Springs Village water – PWSID-208 CLICK HERE.

Garland County - Entergy Arkansas

Saline County - First Electric Cooperative

Click here to download the Tank Alarm Testing Guide.

Items accepted in normal household trash are:

• food products
• plastic products
• non-recyclable paper products
• none-recyclable metal containers
• paint cans with dried paint
• light bulbs

Items not acceptable for pick up are:

• chemicals
• motor oil
• anti-freeze
• dirt and rocks
• construction material (carpet, lumber, paint)
• Batteries, computers, or other electronic equipment
• logs

1. Normal household trash cans are provided by the POA. If you are moving into a new home please submit a sanitation request to obtain a trash can to the Public Services Department via our online form or by calling 501-922-5524.
2. Public Services collects normal household trash roadside once a week. Commercial areas use large collection boxes and are collected as required. Residents, visitors, or vacationers who miss their roadside pickup may use the community trash cans, available at 218 Minorca Road, Monday – Friday between 7:00 a.m. – 3:00 p.m. The community trash cans located at the Minorca Road facility are restricted to disposing of normal household solid trash that the individual would normally dispose of in their POA provided trash cans as well as broken down cardboard in designated bins.
3. Residents should ensure that all normal household trash including cardboard is properly bagged, boxed, and sealed to avoid loose trash from escaping the trash can during the emptying process. Trash cans will not be emptied that have anything resting on the lid of the trash can. The POA is not responsible for picking up loose trash that may fall out of the trash can as the trash can is being emptied.
4. Residential trash cans must be placed at the roads edge in front of the residence no earlier than the day prior to the scheduled pick up and no later than 7:00 A.M. on the day of collection to guarantee pickup and removed from the road within 24 hours of collection. Residents must ensure there are no obstructions that would interfere with POA trash trucks ability to collect resident’s trash by ensuring the can has a five (5) foot clearance around it. (i.e. resident’s landscape contractor blocking trash can or trash can next to mailbox). Residents with two (2) trash cans must also separate them by at least five (5) feet so the trash truck arm can grasp each can. Residents that request a return pickup trip due to the inability of POA trash truck to collect a resident’s trash can due to any of the above items will result in a return fee charge per the current fee schedule.
5. No yard debris, special collection items, or building materials shall be collected or mixed with any regular household trash. The POA will NOT empty any trash cans that are being used to dispose of anything other than normal household trash.
6. Residential customers are limited to a maximum of two (2) trash cans.
7. For an additional monthly fee per the current fee schedule, a special service may be requested for at house collection of normal household trash. Residents requesting this service must download, sign, and return to the POA offices, the following attachment: At-House Pickup Request Form
8. Only POA licensed trash haulers can pick up normal household trash within the boundaries of Hot Springs Village POA.
9. POA sanitation crews have the right to refuse pick up of any trash non-compliant to policy.
10. Property owners will be responsible for paying for trash carts that are intentionally damaged beyond repair or if the property owner removes the cart from the property, it will be the responsibility of the resident to pay for the replacement cost per the current fee schedule.
11. The Hot Springs Village POA will provide hardship accommodations from the above requirements for physically disabled residents where the following conditions apply:
    1. All occupants of the household are physically unable to place or return the POA provided trash cans in accordance with POA policies and procedures.
    2. There is no one in the employ or providing in home assistance to the resident that is able to place or return the resident’s POA provided trash can in accordance with POA policies and procedures.
    3. A fully completed application is submitted by the resident (download Application for Sanitation Accommodation).
    4. Approved accommodation applications are valid through July of the following year of application. Renewal forms must be returned by the resident before June 15^th of each year for any accommodation to continue. Failure to return the renewal application will result in a discontinuation of any approved accommodation.
    5. If an any time the hardship status of the resident or household changes and the accommodation is no longer required, the POA must be notified at 501-922-5524.

Download 2024 Holiday Schedule 

1. All commercial establishments within Hot Springs Village are required to use a commercial bin or cart supplied by the POA. The Property Owner will be responsible for setting up the accounts for their tenants and will be responsible for all billing and payments. The Property owner will be responsible for ensuring their tenants have enough containers to sustain the trash they generate.
2. If the commercial customer uses a bin, it must be placed in an accessible area designated by a Public Services representative in conjunction with the tenant or landlord.
3. All commercial cans must be pulled out to the street.
4. Commercial areas containing two (2) or more tenants may elect to share a commercial bin(s). The property owner will be responsible for all billing and payments.
5. All commercial customers will be obligated to keep clear anything that will prevent an automated truck from having access to commercial bins.
6. Only POA licensed trash haulers can pick up commercial solid trash within the boundaries of Hot Springs Village POA.

Online form submission or call in required – 501-922-5524

1. For an additional charge as outlined in the current fee schedule, residents may request an at home special item pick up. Special items include furniture, appliances, water heaters, grills, metal pieces, wood, tires, etc. One (1) collection is defined as the amount that would fit into a 6-ft by 8-ft pickup truck bed.
2. POA personnel will only pick up a limited amount of construction material in a special item pick up (ex. 120 sq. ft. of rolled carpet, 20 boards of decking material, 20 boards of landscape timber.) All nails must be removed prior to pickup.
3. Special item pick ups are every Friday unless noted due to a holiday pick up schedule and must be scheduled with POA staff.
4. Special item pick ups are by special request only and must be placed within three (3) feet from the edge of the road no earlier than 48 hours prior to the scheduled pick up. Residents must make sure there is a five (5) foot clearance around the item(s) for pick up with a grapple truck.
5. Charges will be added to resident's utility bill.

Proof of purchase required.

1. For an additional charge as outlined in the current fee schedule, residents may pay for the ability to drop off one load of special items Mondays and Wednesdays from 8-11:00 am at the POA facility located at 218 Minorca Road. Fee must be prepaid at the POA office located at 895 DeSoto Blvd. prior to drop off. Receipt for payment must be presented and surrendered to facility attendant at time of drop off.
2. Special items include, furniture, appliances, water heaters, grills, metal pieces, wood, tires, etc. One (1) load is defined as the amount that would fit into a 6-foot by 8-foot truck bed.
3. Facility will only accept a limited amount of construction material per load (ex 120 sq. feet of rolled carpet, 20 boards of decking material, 20 boards of landscape timbers. All nails must be removed.

1. For an additional charge as outlined in the current fee schedule, residents shall be permitted to bring any amount of 39 gallon plastic bags or leaves or grass, or 35 gallon containers or bundles of debris to the POA Terlingua Facility aka “The Pit” every Friday morning from 8-11:00 am.
2. Residents shall be required to prepay at the POA office at 895 DeSoto Blvd. for the number of plastic bags or containers planned for drop off. Receipt showing total number of items purchased must be surrendered to attendant at the gate prior to acceptance at the facility. Any amounts in excess of what is shown on the receipt will be refused.
3. Plastic bags and containers must be emptied by the resident in the designated area and taken from the facility once emptied.

Online form submission or call in required – 501-922-5524

1. For an additional charge as outlined in the current fee schedule, residents may request an at home bulk yard debris pick up of up to 11 total items containing any combination of 39 gallon plastic bags for leaves or grass clippings, 35 gallon containers for debris or bundles for limbs. Any additional items over 11 may not be collected by POA staff and if collected could result in an additional charge.
2. Plastic bags must not be tied or sealed. Plastic bags will be emptied by POA staff and left near residents mailbox under an item resident supplies for empty bags to be placed under.
3. Yard debris must not protrude out of the top of any container. Branches placed into containers must be no more than 3” in diameter and the weight of any bag or container must be no more than 40 pounds each. Limbs not in containers must be cut to lengths of four (4) feet or less, must be bundled, no more than 3” in diameter, and weigh no more than 40 pounds per bundle.
4. Bulk yard debris pickup must be made by special request only via the POA online form or call in and must be placed within three (3) feet from the edge of the road no earlier than the time the resident is ready to order for pickup.

Online form submission or call in required – 501-922-5524

1. Individual yard debris pickup requests not tied to a bulk yard debris requests will require residents to use individual biodegradable paper yard debris bags or limb bundles with yard debris tags affixed to each paper yard debris bag or bundle of limbs. Yard waste can include leaves, grass, or debris. Yard debris tags can be purchased at the POA office at 895 DeSoto Blvd at the price outlined in the current fee schedule. A minimum of five tags purchased and used at time of collection for each pickup request.
2. Limbs must be cut to lengths of four (4) feet or less, must be bundled, no more than 3” in diameter, and weigh no more than 40 pounds per bundle.
3. Individual Yard debris will be picked up by special request only and must be placed within three (3) feet from the edge of the road no earlier than the point at which the resident schedules for pickup.

1. The POA accepts metals for recycling during all normal hours of operation at our 218 Minorca Road facility.
2. The POA does a plastic only (No. 1 and 2 plastics only) recycling event every Tuesday from 8-11:00 am and a more comprehensive recycling event (aluminum, glass, newspaper, paper, No. 1 and 2 plastics only) every Thursday from 8-11:00 am at our 218 Minorca Road facility. Other recycling may be taken to the following locations:
   1. Garland County Recycle Center, 685 N Highway 7, HSV - 501-623-7499
   2. Hot Springs Recycle Center, 218 Runyon St., Hot Springs
   3. Saline County Recycle Center, 18511 Sardis Rd., Bauxite

Hot Springs Village Public Services – 501-922-5524

Hot Springs Village POA – 501-922-5556

Garland County Landfill – 501-623-8243

Saline County Landfill – 501-569-3751

Hot Springs Electronic Recycling – 501-321-6911